A Clear and Fair Refund Policy

If you are a new subscriber and decide to cancel within the first 7 days of activating your paid plan, you are entitled to a full refund with no questions asked and no complex conditions. We want you to try OFOQ with complete confidence.

• After the 7-day period ends, fees are not automatically refunded.
• However, we value your circumstances: if there are compelling reasons, contact us and our team will review your request.
• In the event of complete service outage exceeding 72 consecutive hours due to our fault, compensation is calculated proportionally for the downtime.
• No partial refunds are offered on annual subscriptions used for more than 30 days.

• If you violated the Terms of Service and your account was suspended as a result.
• If you subscribed under a discounted or time-limited promotional offer.
• After the 7-day period ends in ordinary cases.
• If the service was heavily used during the period for which a refund is requested.
• Free or trial subscriptions — there is nothing to refund.

If you cancel your subscription, your platform will continue to operate until the end of the paid period. No new charges will be collected after cancellation. After the period ends, your platform transitions to read-only mode for 30 days so you can export your data.

• Upgrading to a higher plan — the price difference is calculated proportionally immediately.
• Downgrading to a lower plan — takes effect at the next billing cycle.
• No refund of the difference when downgrading from an annual plan to monthly.
• Plans can be upgraded at any time with cost calculated on a pro-rata basis.

Send an email to [email protected] with the subject 'Refund Request' including: account name, subscription date, and reason for the request. Our team will reply within 2 business days. Approved transactions are processed within 7-14 business days depending on the payment method.

• Refunds are issued via the same original payment method used.
• Credit/debit cards: 5-10 business days to appear on your statement.
• Digital wallets: 1-3 business days.
• Bank transfer: 7-14 business days.
• We do not cover any transfer fees imposed by banks or payment gateways.